Fixing defects
If the system does not work as agreed, we correct it.
How it works
A clear process from the first call to daily use.
You always know what happens next, what it costs and who is responsible.
01
Introductory call
We discuss your team, the current process and the problem you want to solve first.
02
Operations Review
We map the workflow and recommend the smallest implementation that makes a real difference.
03
Written proposal
Price, timing, included work, optional extras and a simple definition of “done”.
04
Setup and launch
We configure the system, train the team and support the first weeks of real use.
What we need from you
One responsible person and timely materials.
Projects move faster when one person can approve decisions and the team provides products, prices and access when agreed.
- A person who can approve decisions
- Product list, prices and usable photos
- Access to the agreed domain and services
- Feedback at the agreed checkpoints
- A secure way to exchange guest or payment data
The first 90 days
We help the team settle in.
The launch period covers defects and practical questions about the delivered solution. New features are estimated separately.
Launch help
Answers, content help and follow-up training within the included time.
New requests
New workflows, fields, reports and connections get an estimate before work begins.
After launch
We watch the system and tell you what needs attention.
Regular checks cover availability, backups, certificates and known errors. AI helps group events into a readable report; Ivan reviews important issues and approves production changes.
Monitor
Uptime, backups, application errors and the operational signals agreed for your system.
Report
A short summary of what is healthy, what changed and what needs a decision.
Escalate
Payment differences, serious incidents and production changes are always reviewed by a person.
Before you sign, you know what everyone will do.
The Operations Review turns a broad wish into a clear plan, price and decision.