1. About these terms
These terms are an agreement between Savin Labs Pte. Ltd., a company registered in Singapore ("Savin Labs", "we", "us"), and the business that uses our services ("you"). By using the services you accept these terms on behalf of your business.
If you have signed a separate agreement, proposal or Statement of Work with us, it applies together with these terms, and it prevails where the two differ.
2. Our services
- the client portal at app.savinlabs.com, where clients see plans, invoices and receipts and pay;
- licences for our booking engine, Sava, including updates delivered through our licence server;
- a hosted plan: your booking site on our servers, with a free trial (see «The hosted plan and the free trial» below);
- integrations with other services, such as the optional Google Calendar connection;
- implementation, support and managed services, as agreed in writing.
Exact scope, prices, timelines and any service levels are set out in your proposal or agreement.
3. Who can use the services
The services are for businesses, not consumers. You confirm that you have the authority to accept these terms for your business.
4. Accounts and access
Portal accounts are created by invitation or, for the hosted plan, when you sign up on the portal and confirm your email address. Keep your sign-in details confidential, give access only to people who need it and tell us promptly at ivan@savinlabs.com if you suspect unauthorised use. You are responsible for activity under your accounts and for the people you give access to, including guides who connect a Google account.
5. Booking engine licences
- Each licence covers one website (one domain) unless your agreement says otherwise.
- A licence is for your own business. You may not resell, sublicense or transfer it without our written consent.
- A licensed site contacts our licence server to check the licence status and to receive updates; do not block, bypass or tamper with these checks.
- We may suspend a licence for non-payment after notice, or immediately for abuse — for example security attacks, unlawful use or attempts to bypass licensing. We restore it when the issue is resolved.
- The engine and our other software remain the property of Savin Labs, except for components provided under their own open-source licences. Your content and data remain yours.
6. The hosted plan and the free trial
When you sign up on the portal, we create a booking site for your business on our servers, under a subdomain of our sites' domain and with an engine licence for it, and start a free trial. The trial lasts 14 days, needs no card and ends by itself: nothing is charged when it ends.
- At the end of the trial the site is paused: visitors see a notice instead of the site, and your settings and content are kept. If you do not subscribe, we keep the paused site for 30 days and may delete it after that.
- The hosted plan (Sava Light) costs USD 49 a month, paid by card in advance. The card is charged again each month until you cancel; invoices and receipts are in the portal.
- You can cancel at any time by writing to ivan@savinlabs.com. The plan then runs to the end of the month already paid, after which the site is paused and kept for 30 days in case you come back.
- We back up hosted sites every day and keep a backup for each of the last 7 days and one for each of the last 4 weeks. Backups are a safety net, not a guarantee against every loss: keep your own copies of anything you cannot replace.
- We may change the price of the plan; we will tell you at least 30 days before a new price applies to your next month.
- The trial is for new clients: one trial per business.
7. Your sites and your guests' data
You are responsible for your own website and business: its hosting and software unless we host or manage them for you, the tours you sell, your prices and content, and your communication with guests.
For the personal data of your guests, staff and guides that you manage with our software, you are the controller. You must have a lawful basis for that data, publish your own privacy policy and give the notices and obtain the consents the law requires. When we handle that data for you, we act only on your instructions and as described in our Privacy Policy.
8. Fees and payment
Fees are set out in your proposal or agreement, or for the hosted plan in the section above. We issue invoices through the client portal, and you can pay by card or bank transfer through Airwallex, our payment provider. Invoices are due by the date shown on them. Prices exclude taxes, bank and transfer charges unless the invoice says otherwise. At the moment we do not accept payments from Russia.
If an invoice remains unpaid after its due date and a reminder, we may suspend the related services or licences until it is paid. Fees already paid are not refundable unless your agreement says so or the law requires it.
9. Third-party services
Some features rely on services run by other companies. The Google Calendar connection is optional; using it is also subject to Google's terms and policies, and you can disconnect it at any time. Payments are processed by Airwallex under its own terms. We are not responsible for third-party services, their availability or changes they make, but we will tell you about changes that affect you and try to keep the features working.
10. Acceptable use
Do not use the services to break the law, send spam, upload malware, infringe others' rights, attack or overload our systems, or access data you are not authorised to see. Do not copy, decompile or reverse engineer our software except where the law expressly allows it.
11. Availability and changes
We work to keep the services available and secure, but they are provided "as is" and "as available". Unless your agreement includes a service level, we do not promise that they will be uninterrupted or error-free, and to the extent the law allows we exclude implied warranties. We may carry out maintenance and improve or change features; if a change significantly reduces a service you pay for, we will tell you in advance.
12. Limitation of liability
To the extent the law allows, Savin Labs is not liable for indirect or consequential losses, or for loss of profit, revenue, bookings, data or goodwill. Our total liability arising from the services in any 12-month period is limited to the fees you paid us for the affected service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.
13. Termination
You may stop using the services at any time, subject to any minimum term or notice period in your agreement. We may end or suspend access if you seriously breach these terms and do not fix the breach after notice, or immediately where needed to protect our systems or other users. When the services end, your licences and portal access end, invoices for services already provided remain payable, and on request we will help you export the data we hold for you. Sections that by their nature should continue — such as fees owed, liability and governing law — survive termination.
14. Governing law
These terms are governed by the laws of Singapore. Disputes will be resolved by the courts of Singapore, after both sides have first tried in good faith to settle them by discussion.
15. Changes to these terms
We may update these terms. We will publish the new version on this page with a new effective date and, if the change is significant, tell our clients by email before it applies. Continuing to use the services after that means you accept the updated terms.
16. Contact
Savin Labs Pte. Ltd., Singapore — ivan@savinlabs.com.